Traceback & Robocall Mitigation Policy
Published in accordance with FCC robocall mitigation requirements (47 CFR § 64.6305). Effective Date: August 2, 2026.
This policy describes how Maxtel LLC responds to traceback requests, protects the integrity of the U.S. voice network, and manages customer traffic on our platform.
1. Compliance Commitment
Maxtel LLC does not support, knowingly transmit, or tolerate fraudulent, illegal, or unwanted robocall traffic on our network. We comply with all applicable FCC regulations governing call authentication and traceback response, including the Telephone Consumer Protection Act (TCPA), the national Do-Not-Call (DNC) rules, and the FCC's robocall mitigation and STIR/SHAKEN requirements.
We are a registered participant in the FCC Robocall Mitigation Database (RMD) and maintain a current, on-file robocall mitigation plan. We cooperate fully with the Industry Traceback Group (ITG) — the FCC-designated official U.S. traceback consortium — and with law enforcement and regulatory traceback requests.
2. Our Traceback Response Commitment
The single most important safeguard we provide the network is speed. Regardless of where a customer sits on our escalation ladder (Section 3), Maxtel LLC acts on every traceback request and every Notification of Suspected Illegal Traffic on the following timeline:
Acknowledgment
Every traceback request is routed to our designated compliance point of contact and acknowledged within 1 hour of receipt during business hours, and as soon as practicable outside business hours.
Investigation and response
We complete our investigation and respond to the requesting party within 24 hours of receipt, consistent with FCC gateway-provider timelines, even where Maxtel is not acting as a gateway provider.
Blocking authority
Where an investigation substantiates illegal or unauthorized traffic, Maxtel LLC blocks the offending traffic within 24–48 hours of a Notification of Suspected Illegal Traffic — independent of, and without waiting for, the customer escalation process described in Section 3.
Do-Not-Originate (DNO) enforcement
We maintain and apply a Do-Not-Originate list and block calls that spoof numbers on that list, consistent with FCC requirements.
Know-your-upstream
We vet upstream and interconnecting providers before accepting traffic and do not knowingly accept traffic from providers that are not current in the RMD.
In short: the escalation ladder below governs our ongoing relationship with a customer. It does not delay or gate our obligation to investigate and block suspect traffic the moment we are notified.
3. Customer Escalation Ladder
We aim to give customers a fair opportunity to correct unintentional or isolated issues. That said, once a customer's traffic is the subject of repeated traceback activity, the following escalation applies:
| Traceback Instance | Response Action |
|---|---|
| First traceback | Formal written warning to the customer; joint review of the flagged traffic; corrective measures agreed and documented within 5 business days. |
| Second traceback (within 30 days) | Formal warning; Maxtel may impose a 24–48 hour service suspension pending review of corrective measures. |
| Third traceback (within 30 days) | 30-day suspension of service, or termination, depending on the severity and nature of the violation. |
Immediate action, including immediate suspension, may be taken at any stage — regardless of prior warnings issued — where traffic presents a clear risk of consumer harm, apparent fraud, or a violation that jeopardizes Maxtel's standing in the RMD.
4. Service Reinstatement Requirements
Following a suspension, a customer must provide all of the following before service is restored:
Updated Know Your Customer (KYC) documentation.
A written summary of the preventive and corrective actions taken.
Seven (7) days of call detail records (CDRs) for verification.
An ITG portal screenshot confirming no active or new traceback requests associated with the account.
Reinstatement is at Maxtel's discretion. Repeated violations following reinstatement will result in permanent termination of service.
5. Recordkeeping
Maxtel LLC retains call detail records (CDRs) for 18 months to support traceback investigations, regulatory audits, and billing dispute resolution.
6. Reporting a Concern
If you believe traffic on our network is fraudulent, unauthorized, or otherwise violates this policy, or if you are a member of the ITG, a regulatory body, or a carrier partner submitting a traceback request, please contact our compliance team:
We treat every traceback request as a priority matter and will respond within the timelines described in Section 2 of this policy.
Maxtel LLC reserves the right to update this policy at any time to remain current with FCC rules and industry best practices. This page reflects the version in effect as of the Effective Date above.