Privacy Notice
Effective Date: August 7, 2026
Who we are
Maxtel LLC (“Company,” “we,” “us,” or “our”) provides carrier-to-carrier (Class 4) voice termination and related interconnection services within the United States. We buy and sell voice minutes between carriers, ITSPs, CLECs, CPaaS/UCaaS platforms, and enterprise call centers, and route calls to their final destination on the U.S. public switched telephone network (“Wholesale Services”).
This Privacy Notice explains how we collect, use, and disclose personal data in connection with our website and our Wholesale Services. A few important scoping points:
Our customers are businesses — other carriers, service providers, and enterprises — not individual consumers. We do not offer retail telephone service directly to consumers, and we do not knowingly market to the general public.
Because we operate at the carrier-to-carrier layer, the personal data we process is typically limited to (a) business contact information for our customers’ and upstream/downstream partners’ representatives, and (b) call detail and network metadata generated when calls transit our network. We generally do not know, and have no direct relationship with, the individual end users placing or receiving the underlying calls.
This Notice does not cover our handling of personal data about our own employees, contractors, or job applicants.
Any personal data we process on behalf of a customer under a signed interconnection agreement or Master Service Agreement is governed by that agreement; this Notice describes the personal data we independently collect and control as a network operator and regulated telecommunications provider.
Personal data we collect
Depending on your relationship with us, we may collect:
Business contact and account information
Name, business email, phone number, job title, company name, and billing/account credentials for individuals who represent a customer, upstream/downstream carrier, or prospective partner.
Payment and credit information
Bank wire details, invoicing contacts, and creditworthiness information provided in connection with deposits, prepayment, or credit terms for carrier accounts.
Call detail records (CDRs) and network metadata
Originating and terminating number, IP address, route/trunk information, call duration, timestamps, completion status (ASR/ACD/PDD), and STIR/SHAKEN attestation and PASSporT data associated with calls that transit our network. We retain and use this data primarily at the trunk/account level rather than to identify individual callers.
Regulatory identifiers
OCN, SPC token, and related carrier identifiers, and — where required by law for specific services — proof-of-identity or proof-of-address information for numbering resources.
Website and communications data
Information you submit through contact forms, emails, or calls to our sales or support teams, and basic website usage data collected through standard analytics tools.
Inferences
Route-quality and fraud-risk indicators (e.g., velocity, destination, and traffic-pattern signals) derived from the metadata above.
How we collect personal data
Directly from you or your organization
Through onboarding, carrier interconnection agreements, credit applications, support requests, or trade-show/industry-event interactions (e.g., ITW, GCCM, ITEXPO).
Automatically, through our network
As calls are routed through our Class 4 switch and session border controllers, which generate CDRs and related metadata.
From industry and regulatory sources
Such as the Robocall Mitigation Database (RMD), the Industry Traceback Group (ITG), LERG/BIRRDS data, and other carriers responding to traceback or know-your-upstream inquiries.
Automated technologies on our website
Limited to functional and analytics cookies described below; we do not run consumer advertising or behavioral-tracking campaigns.
How we use personal data
To provide and bill for Wholesale Services
- —Establish, credit-check, and manage carrier and customer accounts, including deposit and prepayment terms.
- —Route, rate, and bill for call traffic; reconcile CDRs and resolve billing disputes.
- —Provide support to carrier and customer contacts and respond to inquiries.
Network security, quality, and fraud prevention
- —Monitor and secure our network, softswitch, and SBC infrastructure.
- —Apply real-time fraud controls (velocity caps, geo/destination blocking, Do-Not-Originate screening) to detect and prevent toll fraud, IRSF, traffic pumping, and Wangiri-style abuse.
- —Track route-quality KPIs (ASR, ACD, PDD, NER, MOS, jitter, latency) at the account and destination level.
Regulatory compliance
- —Maintain our FCC Form 499-A/499-Q registration, RMD certification, robocall mitigation plan, and CPNI compliance certification.
- —Make and document per-call STIR/SHAKEN attestation decisions using our own SPC token and certificate.
- —Respond to Industry Traceback Group requests and Notifications of Suspected Illegal Traffic within required timeframes, and cooperate with FCC, state PUC, and law-enforcement inquiries.
- —Maintain CDRs and related records for the retention periods required by our carrier agreements and applicable law.
Corporate operations
- —Evaluate or carry out a financing, merger, acquisition, or sale of some or all of our business, in which personal data may be among the assets involved.
Our legal basis for these uses is generally: performance of our contracts with carriers and customers; compliance with FCC and state regulatory obligations (including RMD, STIR/SHAKEN, CPNI, and traceback rules); our legitimate interest in operating a secure, fraud-resistant network; and, where applicable, your consent.
How we disclose personal data
Upstream and downstream carriers, ITSPs, and interconnection partners
To route and complete calls, and to exchange the CDR and traceback information required by FCC rules and industry practice.
Service providers
Vendors that support our billing/mediation platform, softswitch and SBC infrastructure, colocation facilities, and professional services (legal, accounting, telecom compliance consultants).
Regulators and industry bodies
The FCC, USAC, state public utility commissions, the Industry Traceback Group, and numbering administrators (NANPA, NECA, iconectiv), as required to maintain our registrations and respond to traceback or enforcement inquiries.
Law enforcement and legal process
In response to subpoenas, court orders, or lawful requests, or as otherwise required by law.
Corporate transactions
In connection with a merger, financing, reorganization, or sale of assets.
With your consent
Or as otherwise necessary to fulfill the purpose for which you provided the information.
We do not sell personal data to third parties, and we do not disclose personal data for cross-context behavioral advertising.
International data transfers
Our Wholesale Services are focused on U.S. domestic call termination, and we do not, at this time, intentionally accept international inbound traffic (which would trigger gateway-provider obligations under FCC rules). Personal data we collect is generally stored and processed within the United States. If this changes, or if a customer or partner is located outside the United States, we will use appropriate safeguards for any cross-border transfer of personal data and will update this Notice accordingly.
Cookies and website analytics
Our website uses a limited set of cookies and similar technologies: strictly necessary cookies needed for the site to function, and basic analytics cookies (e.g., to understand page traffic) that help us improve the site. We do not use our website for consumer advertising, and we do not deploy targeting or cross-site advertising cookies. You can control cookies through your browser settings; disabling non-essential cookies will not affect your ability to contact us or use core site functionality.
Data retention
We retain business contact and account information for as long as needed to manage the relationship and to meet contractual, tax, and accounting requirements. Maxtel retains call detail records (CDRs) for 18 months to support traceback investigations, regulatory audits, and billing dispute resolution, though longer retention may apply where required by law, an active dispute, or an ongoing traceback investigation. After the applicable period, data is deleted or de-identified.
How we protect personal data
We use administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, use, disclosure, alteration, or destruction, including access controls on our billing and network systems and real-time fraud monitoring on our SBCs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Depending on your location and relationship with us, you may have the right to request access to, correction of, or deletion of personal data we hold about you, or to ask how it has been used and disclosed. Because we operate as a carrier-to-carrier wholesale provider, most of the data we process identifies businesses and their designated representatives rather than individual consumers; if you are an end user of a call that transited our network, we typically cannot identify you and recommend contacting the carrier or service you have a direct relationship with.
To make a request or ask a question about this Notice, contact us using the information below. We may need to verify your identity or your authority to act on behalf of a business before responding, and we will respond within a reasonable time as required by applicable law.
Children
Our website and Wholesale Services are directed to businesses and are not directed to children. We do not knowingly collect personal data from children.
Changes to this Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable law. We will post the updated version on our website and revise the Effective Date above.
How to contact us
To make a privacy request, ask a question about this Notice, or report suspected fraud, spam, or illegal robocall traffic involving our network, contact our Privacy / Compliance team:
Maxtel LLC reserves the right to update this Notice at any time to remain current with applicable law and industry best practices. This page reflects the version in effect as of the Effective Date above.